Privacy Policy

1. Introduction

This Privacy Policy explains how d200m ("we", "us", "our") collects, uses, discloses, and protects personal information provided by users ("you", "your") of the d200m online gaming platform operating at d200m.cam. We are committed to protecting your privacy and handling your personal data with transparency, security, and in compliance with applicable Indonesian data protection principles and international privacy standards.

By creating an account, accessing our website, or using any d200m services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal information as described herein. If you do not agree with this Privacy Policy, please do not use our services.

2. Information We Collect

d200m collects various types of information to provide, maintain, improve, and protect our services. The categories of personal information we collect include:

2.1 Information You Provide Directly

• Account Registration Information: When you create a d200m account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, username, and password. This information is necessary to establish your account, verify your identity, and comply with age restriction requirements (21+ policy).
• Payment Information: When you deposit or withdraw funds, we collect information about your payment methods including bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) or e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja). We do not store complete credit card numbers or sensitive payment credentials; these are processed securely through our payment service providers.
• Identity Verification Documents: As part of our Know Your Customer (KYC) procedures and anti-money laundering compliance, we may request copies of government-issued identification documents such as Indonesian identity cards (KTP), passports, driver's licenses, proof of address documents (utility bills, bank statements), and selfies holding identification for verification purposes.
• Communications: When you contact our customer support team via email, live chat, or WhatsApp, we collect the content of your communications, including questions, complaints, feedback, and any attachments you provide.

2.2 Information Collected Automatically

• Gaming Activity Data: We automatically collect information about your gaming activities on d200m, including games played, bets placed, amounts wagered, winnings, losses, timestamps, session duration, and game outcomes. This data helps us provide personalized recommendations, detect unusual patterns, and ensure fair play.
• Device and Browser Information: We collect technical information about the devices and browsers you use to access d200m, including IP address, device type, operating system, browser type and version, screen resolution, language preferences, and time zone settings.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, remember your preferences, analyze site usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality.
• Location Information: We collect approximate location data derived from your IP address to ensure compliance with geographic restrictions and provide localized services tailored to Indonesian players.

3. How We Use Your Information

d200m uses the collected information for the following purposes:

• Account Management: To create, maintain, and secure your d200m account, authenticate your identity, and provide customer support.
• Service Provision: To enable you to play games, place bets, access live dealer experiences, participate in promotions, and use all features of the d200m platform.
• Payment Processing: To process deposits, withdrawals, and all financial transactions through your chosen payment methods including Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay).
• Verification and Compliance: To verify your age (21+ requirement), identity, and eligibility to use d200m services, and to comply with legal obligations including anti-money laundering regulations, fraud prevention, and responsible gaming requirements.
• Communication: To send you account-related notifications, transaction confirmations, security alerts, promotional offers, newsletters, and customer support responses. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze user behavior, monitor platform performance, identify technical issues, develop new features, and enhance overall user experience.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multiple accounts, bonus abuse, collusion, and other prohibited activities outlined in our Terms & Conditions.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests, and to protect the rights, property, and safety of d200m, our users, and the public.

4. How We Share Your Information

d200m does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating the d200m platform, processing payments, performing data analysis, providing customer support, hosting servers, and delivering marketing communications. These service providers have access to your personal information only to perform specific tasks on our behalf and are contractually obligated to maintain confidentiality and security.

4.2 Game Providers

Your gaming activity data may be shared with our game provider partners including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and Pocket Games Soft to enable gameplay, track game outcomes, verify fairness, and troubleshoot technical issues.

4.3 Payment Processors

Payment information is shared with authorized payment processors and financial institutions (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja) to facilitate deposits and withdrawals. These processors handle your financial data according to banking industry security standards.

4.4 Legal Requirements

We may disclose your personal information if required by law, court order, subpoena, government investigation, or legal process, or if we believe disclosure is necessary to protect our rights, enforce our Terms & Conditions, investigate fraud or security issues, or protect the safety of our users and the public.

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization, subject to this Privacy Policy.

5. Data Security

d200m implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and d200m servers is protected using 256-bit SSL (Secure Socket Layer) encryption technology, the same standard used by major financial institutions.
• Secure Storage: Personal information is stored on secure servers located in protected data centers with restricted physical and digital access controls.
• Access Controls: Only authorized d200m personnel with legitimate business needs can access personal information, and all access is logged and monitored.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) to add an extra layer of security to your account.
• Regular Security Audits: Our systems undergo regular security assessments, vulnerability testing, and updates to protect against emerging threats.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

6. Data Retention

d200m retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information for active accounts is retained for the duration of your account's existence plus any applicable legal retention period.
• Closed Accounts: After you close your account, we retain certain information for up to seven years to comply with financial recordkeeping requirements, anti-money laundering regulations, and legal obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five years as required by Indonesian banking and financial regulations.
• Communications: Customer support communications are typically retained for three years for quality assurance and dispute resolution purposes.

7. Your Privacy Rights

As a d200m user, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you. You can view and update most account information through your d200m account dashboard.
• Correction: You have the right to request correction of inaccurate or incomplete personal information. You can update many details directly in your account settings.
• Deletion: You may request deletion of your personal information, subject to our legal obligations to retain certain data for compliance, fraud prevention, and dispute resolution purposes.
• Opt-Out: You may opt out of receiving promotional emails and marketing communications by clicking the unsubscribe link in our emails or contacting customer support. Note that you will still receive essential account-related and transactional communications.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

d200m uses cookies and similar tracking technologies to enhance your experience and collect information about site usage. Types of cookies we use include:

• Essential Cookies: Required for basic site functionality, authentication, and security. These cannot be disabled without affecting core services.
• Performance Cookies: Collect anonymous data about how visitors use the site, helping us improve performance and user experience.
• Functionality Cookies: Remember your preferences such as language settings, username, and display options to personalize your experience.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness. You can opt out of marketing cookies through browser settings.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of the d200m platform.

9. Third-Party Links

The d200m website may contain links to third-party websites, including game providers, payment processors, and social media platforms. This Privacy Policy applies only to d200m services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

d200m services are strictly intended for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21. If we become aware that a user is under 21, we will immediately close the account and delete all associated personal information. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

11. International Data Transfers

d200m primarily serves users located in Indonesia. However, some of our service providers and data processing facilities may be located outside Indonesia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

d200m reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Material changes will be communicated through email notification or prominent notice on our website. Your continued use of d200m services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how d200m handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through our website
• Response Time: We aim to respond to all privacy inquiries within 48 hours

We take privacy concerns seriously and are committed to resolving any issues promptly and transparently.